Frequently Asked Questions

Here are some of our most popular questions we are asked. If your question is not listed below, please do not hesitate to contact us.

Login & Order

1. How do I become customer at apo-rot?

You can sign up online or give us a call: +49 40 533089-0.
When placing your first order, you will automatically be registered as a customer. When you have put all items you would like to purchase into your basket, please press the "Checkout" button. If you are not yet customer to apo-rot, please choose "I am new to apo-rot" and register.
You will be prompted to follow these five steps:

Step 1: Your personal details.

Step 2: Your delivery address.

Step 3: Delivery options.

Step 4: Payment method.

Step 5: Check your order, accept Terms & Conditions, receive an order confirmation and your customer number.

2. How can I place an order at apo-rot?

You order comfortably from your own home:

  • order online at www.apo-rot.fi and benefit from a quick handling.
  • order via email using info@apo-rot.com
  • call us at +49 40 533089-0
  • send your order by fax to +49 40 533089-139 (order form here).
  • send your order by post to:
    apo-rot Versandapotheke
    Postfach 57 05 48
    22774 Hamburg
    Deutschland

3. How do I order online at apo-rot?

Place your order quickly, comfortably and discrete via our website:

Step 1: Log in with your customer number and password. If you are not yet a registered customer please check "How do I become customer to apo-rot?"

Step 2: Search for products using the menu bar, the search tool or take a look in our topic-shops and place the products in your basket. You will find further information about the product in "Product Details".

Step 3: Check your basket.

Step 4: Choose mode of delivery

Step 5: Conclude your purchase using the button "Checkout"

4. Is it safe to order medicine online?

Being one of the largest online pharmacies in Germany you can rely on our experience and our success! We bear the DIMDI seal, given by the Ministry of Health. This is the seal of approval for reliable and reputable online shops. Our staff will check your order at various stages while we prepare your order and contact you if required. Our medical staff checks every order concerning completeness and drug interaction.

5. I have not received an order confirmation yet!

Generally you will receive an order confirmation 15 minutes after placing your order. If not, please check the spelling of your email address and agree to the Terms & Conditions. Please also check if your spam filter is preventing you from receiving the email.

6. Can I change or add more products to my order?

We strive to process your order as quickly as possible!
Until, you have received the order confirmation you may call our Service Centre to revise your order.
If, you have chosen Pre-Payment in Advance you may change your order till payment is settled. Until the goods leave our warehouse you may cancel single products or the complete order.

Payment, Delivery & Delivery Costs

1. Which payment methods do you accept?

We accept Pre-Payment, Credit Card, Instant Payment and PayPal

2. What are the delivery cost?

For orders below EUR 100 you will be charged EUR 9,90 for shipment. For orders over EUR 100 delivery cost will be EUR 7,50.

3. When will I receive my order?

Generally delivery takes 2-3 working days. If you have chosen Pre-Payment or if your order is placed after 12:00 (CET), delivery will take longer.

4. Who will deliver my order?

Your order will be sent with GLS.

5. What happens if I am not at home to take my delivery?

If you are not at home to take your delivery, it will be returned to the depot nearby where you can pick it up.

Product Range & Delivery

1. Why is your medicine so competitively priced?

Pharmacies are responsible for the price setting of over-the-counter medicines. Many pharmacies charge the recommended retail prices. We offer the whole range of over-the-counter medicine, cosmetics, medical & care products for up to 55%* less! We pass the benefits of our large purchasing volumes and better purchasing conditions with manufactures and wholesalers on to you through our favourable prices.

2. Is your Product range equal to the ones of established pharmacies?

You can buy the same medicines as in other pharmacies. All medicine is tested, in original packaging and contain a package leaflet. apo-rot supplies the same products as your current pharmacy. Our product range includes over-the-counter medicine, homeopathic medicine, cosmetics, articles for nursing care, medical devices and non-prescription veterinary medicinal products. Unfortunately veterinary medicinal products requiring prescription cannot be purchased from mail order by law!

3. Do you sell pet care products and pet medicine?

In our online shop you will find a wide range of food supplements, care- and medical products (e.g. tweezers, shampoo) as well as non-prescription medicine for your pet.

Support & Service

1. Do you offer personal support?

Yes, we offer competent support! Our Service Centre does not only take your order but also informs you about the various ways to order. If needed, you may get advice on health topics. Our pharmacists and pharmaceutical technical assistants are at your service during our opening hours:

Monday-Friday: 8:00 - 19:00
Saturday: 9:00 - 13:00
Telephone: +49 40 533089-0

2. What are the opening Hours of the Service Centre

Our Service Centre is available:
Monday-Friday: 8:00 - 19:00
Saturday: 9:00 - 13:00

3. Do you pay attention to drug interaction?

apo-rot cares for your health! That is why we pay attention to drug interaction and take a look at your medication profile.

Personal Details

1. Are my personal details safe?

We have made every effort to safeguard your personal information. Your data will not be used to send out marketing offers or shared with any other company. We only collect your details for purposes of checking the medication for any drug interaction and to process your order.

2. How do I log in to my personal account?

If you are already customer at apo-rot, you may comfortably place orders via your customer account. Log in to your account using your customer ID and your personal password (right hand corner of our homepage).
Your personal information is stored in your personal account. Placing an order, you do not have to enter your details again. Please make sure you log in before you start shopping.

3. How do I change my details or password?

Log in to your account and go to "My Account". Here you may change your personal information as well as your password. Please make sure you choose a password that is easy for you to remember.

4. I have forgotten my password!

If you have forgotten your password, please click the log in button. Now click the field "Forgotten Password?" You will receive an email with an automatically generated password. Next time you log in to your account you will be asked to change this password to a personal one.